I was remotely assisted by Nate after our refrigerator died. We were able to replace the control board in the back and then he spent at least an hour over the phone and texting instructions on resetting the frig. He was quite patient with me and so very helpful. I live quite a ways from this company, but I highly recommend. Thanks Nate.
I have had to call for the washer last year and today was the dryer. Nate arrived on time and explained what had to be done and how long it would take. He was great! Professional, efficient and friendly. I don’t hesitate to call Aviv. Thank you.
Nate exceeded our expectations in all ways: polite, helpful, efficient, knowledgeable, skillful. He repaired our two ice makers and they are working like new. Torre was very impressive with her phone calls to let us know the cost and status of our spare parts, and the timing of Nate’s visits. Thank you, Aviv! Jim Gilliam
Todd was excellent in every way. Timely, cordial, wore his Covid mask, explained everything in perfect detail, solved the problem with the most cheerful, kind and helpful disposition. His knowledge was vast, we have a Subzero and I was under the impression they were so hard to repair and he was right on it – fixed it in a jiffy. Thanks Todd!!
Alex was super friendly and helpful! Very professional especially given pandemic and fixed our freezer so quickly! Very grateful for his help and kindness during this time especially!
Working with your service representative Alex was an awesome experience. He fixed my refrigerator and explained what he was doing when he did it. He also serviced my dishwasher and made sure it was working fine. I was very pleased with the overall experience.
Scheduler expressed concern over our refrigerator problem and went to bat for us for a repair we felt would occur Monday. However, we were helped on Saturday afternoon about 1pm. We are grateful to Scherod for his polite, efficient service and we were back and running within an hour. Someone had just sent Omaha Steaks as a gift and thanks to AVIV, they remained fresh and delicious. Many thanks
Fixed my dryer
Kyle was great. Very personable not in a rush and answered all of my mini questions. Highly recommended
I called in with an issue with our fridge. They were booked for a couple days but assured me that if they could get to the house earlier they would. I heard from them the next day as they were able to work me in to the schedule. Alex came out to the house and was super knowledgeable and friendly. He worked diligently on the fridge and got things going. I couldn’t be happier and would recommend Aviv and especially Alex to anyone.
Great folks. They retain solid technicians and always fix the problem on first visit or when parts arrive.
We recommend Aviv Services without reservation, as they are the first company EVER that I had to ask the technician if they offered service contracts! Typically, they’re trying to sell you one of those before they walk in the door! Our service was handled by Ian in a most professional manner, and he answered all of my questions in non-technical language so it made sense to a person unfamiliar with the inner workings of an appliance! Will call them exclusively in the future for all of our appliance repair needs.
I would not think about calling anyone but Aviv! Joe recently fixed my dishwasher and was excellent in all areas. I would like to always have him provide my service. He is excellent!
This services is top of the line. Found the problem with my dryer and finished the repair within 20 minutes. I have used them before, will use them in the future, and recommend them to others.
Avis Service was excellent from first phone call to repair
Successfully completed. No up charge for a Saturday morning appointment. Have used Aviv in the past,
And will definitely use them when needed in the future.
Recommended to us by high end appliance store.
I have used AVIV before. They are very polite and knowledgeable. Alex fixed our refrigerator the first time he came and he came to fix our washing machine this time. He found the problem and later sent us a quote once the parts were ordered. Unfortunately the cost of fixing a 13 year old washer was going to be more then the washer was worth. So we are getting a new washer. I will use AVIV again because they know exactly what they are doing.
Very pleased. Easy to make an appointment and didn’t have to wait long for the appointment date. Everything was as they said it would be -the technician called prior to coming to the appointment, he arrived on time and the necessary repairs were made. Professional and courteous.
How in the world anyone could say anything negative about Aviv is just beyond me. I’ve had the techs in for my subzero (3x) and my oven. Always courteous, professional, knowledgeable, and polite. I’ve never felt lied to or treated poorly. TRUST ME! I’ve had other companies in my home and you cannot beat Aviv. If they only serviced elevators! Haven’t been as fortunate there. Lol
Sherrod and AVIV are the right company to call for your appliance repair needs!
Mr. Alex Simanovsky serviced our Bosch 500 series washer. He came on time. He dressed professionally. When he opened his tool case I instantly knew we were going to get a superior evaluation of our washer with no BS. His tool box was compartmentalized. I could tell he personally built the compartments to fit his tools. This told me he took pride in his tools and more importantly his pride in his workmanship. He did not have to hunt in a “normal” tool pouch to find the correct tool for the job. He did not brag how good he was. He just demonstrated his competence. He was systematic in his approach to determine the problem. He found the problem quickly. By watching him I knew I could fix the issue myself. AVIV did not make any money off the repairs; however if the fix was going to be more complicated I would have asked for his return to do the work. I did pay for the service call. In the future if I have any appliance problem I will call AVIV and ask for Mr. Alex Simanovsky. Nick Kobylk Capt USN(Ret’d)
If I could give a forty star rating, I would! Nate and Joe came out today to install a part on my washer and check damage to a dryer vent. On the previous visit, Nate also repaired a leaking water dispenser on my fridge. I found Nate and Joe to be professional, knowledgeable, and personable. They even gave me some great info on how to maintain my washer for better performance. It is apparent that this company prides themselves on customer service and their technicians reflect this philosophy. I will only use Aviv from now on for all of my appliance repair needs.
Their customer service is phenomenal from the office staff. Nate diagnosed the problem quickly that another technician missed. He certainly displays vast knowledge, was very polite. Something to be said for thinking old school. He returned in a timely manner and replaced the part in just minutes. I have worked with Nate at the home of a client and can say he is top notch, as are the girls in the office.
Joe was our repairman. He diagnosed issues with our dishwasher and our clothes washer, in a home we just bought. He was very thorough and provided a lot of advice on proper usage and maintenance of both appliances. We appreciated all of his advice and expertise.
Great service! I love the first call of the day option.
Service was excellent and timely. Raphael was an extremely nice person and very skilled. Would not hesitate to call again!